See our guide on internet speeds for more information. You should have an internet speed no slower than 5 Mbps for high definition or 15 Mbps for 4K video streaming. If you're trying to use Netflix on a streaming media player or a smart TV, run the speed test on another device in the same room to make sure you're not too far from the WiFi router, or watch video on another app on that same device. You can do this on your mobile phone, on a laptop or your desktop PC. If you can open a web browser on the device you're trying to watch Netflix, run Google's online speed test. Switch From Mobile Data to Wi-Fi Downloading movies from Netflix requires a stable connection. Of course, if you see a connection error in the Netflix app or your videos play unreliably, there's a good chance that there's a problem with your internet connection - either your WiFi router needs to be rebooted or the service from your ISP is problematic. The process is essentially the same no matter what app or device you are using find your account icon and select Sign Out, then sign in again. So using mobile data may not be enough, intermittent and download speeds might be slow. If you're already signed into Netflix, first sign out and then sign in again. Switch From Mobile Data to Wi-Fi Downloading movies from Netflix requires a stable connection. Some Netflix problems can be easily solved by signing into Netflix anew.
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